Question 1

What is your cancellation policy?

Accepted Answer

Full refund if cancelled 14+ days before check-in. 50% refund within 14 days. No refund within 7 days of check-in.

Question 2

Can I modify my reservation after booking?

Accepted Answer

Yes — contact us at least 48 hours in advance and we'll do our best to accommodate changes.

Question 3

Is there a minimum stay?

Accepted Answer

Minimum stay varies by property and season — typically 2 nights on weekends, 3 nights during events.

Question 4

What time is check-in?

Accepted Answer

Check-in is at 3:00 PM. Early check-in may be available — contact us 24 hours before.

Question 5

What time is check-out?

Accepted Answer

Check-out is at 10:00 AM. Late check-out available for $50/hour, subject to availability.

Question 6

How do I access the property?

Accepted Answer

You'll receive a door code and full check-in instructions 48 hours before your arrival.

Question 7

Are pets allowed?

Accepted Answer

Pet policies vary by property — check the listing details. Pet-friendly properties have a $75 pet fee.

Question 8

Are events or parties allowed?

Accepted Answer

Allowed upon request. Contact us before booking to discuss your event plans.

Question 9

Is smoking allowed?

Accepted Answer

All properties are strictly non-smoking indoors. Outdoor smoking is permitted in designated areas.

Question 10

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, Amex, Discover) via Stripe.

Question 11

Why book direct instead of Airbnb?

Accepted Answer

Booking direct saves you platform fees (Airbnb charges guests 14-16%). You also get direct access to your host.

Question 12

Is my payment secure?

Accepted Answer

Yes — payments are processed by Stripe with industry-standard encryption. We never store card details.

Frequently Asked Questions

Booking & Cancellation